Data deletion instructions

1. Tell us which information to review

Use the subject “Personal data deletion request”. Include only the information needed to identify the relevant records:

• Your name and the phone number, email address or social media profile you used to contact HJ.
• The relevant channel and an approximate enquiry date or reference number, if available.
• What you would like deleted, such as enquiry details, conversation records, photos or attachments held by HJ.

Where possible, contact us using the same account or number used for the original enquiry. Do not send passwords, one-time codes, payment card details or identity-document copies with your initial request.

2. Identity check and review

Requests are handled by HJ staff, not an automatic deletion system. We may ask for limited additional information to verify your identity and authority to request deletion. We review the records covered by your request and determine which information can be deleted.

Use the contact details above to ask about progress. Staff will explain the outcome and any further steps. This page does not promise instant deletion or a fixed completion date.

3. Information that may need to be retained

Some records may need to be retained for applicable legal obligations or legitimate ongoing purposes, such as accounting records, an active contract, warranty support, security or a dispute. We will explain any relevant retention reason and scope when responding to your request.

Where relevant, the response will also explain how copies and backups are handled and any limitations on their removal. Do not assume every copy has been removed until the scope and outcome have been confirmed.

4. HJ records and Meta accounts are different

This request concerns personal data held by HJ. It does not delete your WhatsApp, Facebook or Instagram account, or remove messages and other copies independently held by Meta or another recipient. Manage those accounts and records through the relevant platform’s settings and support options.

For information about how HJ uses personal data, read our privacy policy.