After-Sales

CCTV & Security System Maintenance Plans in Kuching

Installation is day one. Cameras go blind, batteries fade and wiring loosens quietly over months — often without anyone noticing until a recording is missing exactly when it's needed. Our AMC plans catch that before it becomes a problem.

Why Preventive Maintenance Matters

A security system is only as good as its weakest, most neglected component. Dust builds up on lenses, storage drives fill up silently, firmware falls out of date, and outdoor wiring degrades in Sarawak's climate. None of this is visible until the day you actually need footage or an alarm to work — and it doesn't.

Scheduled inspections instead of waiting for something to fail
Priority booking for AMC customers over new, non-contract enquiries
One team that already knows your system — no re-explaining your setup

Already Have a System From Another Installer?

We can still help. In most cases we can assess and take over maintenance of systems installed by other Kuching contractors — including warehouse-supplied setups. WhatsApp the brand and a few photos and we will say honestly whether it is serviceable.

Maintenance Plans

Bronze, Silver & Gold AMC Plans

Every plan is built around your specific system — WhatsApp us for a plan recommendation and quote. Tier names below describe the level of coverage, not a published price.

Bronze

Essential annual check-up

1 scheduled inspection per year
Full system health & wiring check
Kuching: next working-day response target
Priority booking ahead of non-contract callouts

Ask About Bronze

Silver

Twice-yearly coverage

2 scheduled inspections per year
Full system health & wiring check
Kuching same-day / next-morning target
Priority booking ahead of non-contract callouts

Ask About Silver

Gold

Priority, top-tier coverage

2+ scheduled inspections per year
Full system health & wiring check
Kuching: same-day priority; outstation scheduled
Top-priority scheduling & handling

Ask About Gold

How far we come

Kuching / Samarahan / Serian: local team. Sibu, Bintulu and Miri: scheduled visits — we already maintain multi-site clients such as Linde Gas. WhatsApp the town and we will confirm the next travel window.

Common Questions

Frequently Asked Questions

What's included in a maintenance visit?

A system health check, wiring and connection inspection, cleaning of camera lenses/sensors where applicable, and a check of recordings, storage and mobile app connectivity.

How often should a CCTV or alarm system be serviced?

At minimum once a year — more frequently for larger commercial systems or properties in harsher environments (dust, moisture, direct sun). Our Silver and Gold plans schedule more than one visit a year.

What happens if a camera or sensor fails between scheduled visits?

AMC customers get priority booking for breakdown callouts, ahead of new, non-contract enquiries.

Can I get a maintenance plan for a system HJ Security didn't originally install?

In many cases yes — we'll assess the existing system first to confirm it's serviceable before starting a plan.

What's the difference between Bronze, Silver, and Gold plans?

They differ mainly in inspection frequency and response priority — Gold offers the most inspections and fastest response, Bronze is the essential entry-level plan. WhatsApp us for a plan recommendation and quote based on your system.

Protect What You've Already Installed

Tell us which system you have and we'll recommend the right AMC plan — WhatsApp us for a quote.

Ask About AMC Plans Contact Us