Warranty & Support
Installation is day one. Here's what's covered afterward, and how to reach us if something needs attention.
Installation Warranty
Our installation work carries a warranty period confirmed at the time of your quotation — covering our workmanship, wiring and installation. The exact period depends on the system installed; we'll confirm this in writing as part of your quotation.
Equipment itself (cameras, panels, terminals) carries its own manufacturer warranty, separate from our installation warranty. If a unit fails within the manufacturer's warranty period, we handle the replacement process on your behalf.
Getting Support
- WhatsApp us with your name and installation address
- Describe the issue and, if possible, a photo or video
- We'll advise next steps — remote troubleshooting or a site visit
Already Past Your Warranty Period?
Our Bronze, Silver and Gold maintenance (AMC) plans keep systems inspected and prioritised for support long after the original installation warranty ends — including systems originally installed by other contractors, in most cases.
Need Support?
WhatsApp us with your installation details and we'll advise the next step.