Change smart-home scenes or supported hardware through a controlled, owner-approved update. HJ records the installed versions and dependencies, saves recoverable configuration where supported, defines rollback limits and tests the changed routines; upgrading must not silently remove household access or manual use.
Conceptual planning path — not an as-built drawing or project photograph.
Tell us the fault and your location. Diagnostic attendance, repairs, parts and any travel charges are confirmed with you before work.
Survey, repair & outstation arrangements →Change smart-home scenes or supported hardware through a controlled, owner-approved update. HJ records the installed versions and dependencies, saves recoverable configuration where supported, defines rollback limits and tests the changed routines; upgrading must not silently remove household access or manual use.
It sits in Smart Home Service under Smart Home. The final deliverable is shaped by the intended outcome, the installed or proposed environment and the interfaces that must be owned, supplied, integrated and tested.
Existing versions and room/scene list, requested changes, owner authority, compatible replacement/interface, supported backup/export, test window and rollback limits.
From the initial brief to the handover record: what to prepare, check and confirm with HJ.
Change smart-home scenes or supported hardware through a controlled, owner-approved update. HJ records the installed versions and dependencies, saves recoverable configuration where supported, defines rollback limits and tests the changed routines; upgrading must not silently remove household access or manual use.
Existing versions and room/scene list, requested changes, owner authority, compatible replacement/interface, supported backup/export, test window and rollback limits.
Confirm the exact devices, gateway and supported load interfaces with the account owner. Separate local controls from app, internet and cloud functions; electrical, HVAC and moving-gate work remain with the responsible appointed parties.
Test the included points, scenes and schedules plus actual local operation. Record power/network loss, unavailable devices and supported recovery; never bypass electrical, HVAC, gate or life-safety protection to make a scene operate.
Handover the room/device and scene list, owner and shared-user permissions, supported configuration backup, witnessed tests, local recovery and unresolved limits. Parts, vendor-cloud support and further integrations are separately confirmed.
HJ coordinates assessment, engineering, installation, integration, testing and lifecycle support only for the scope recorded in the quotation. ISD handles catalogue, model, datasheet, supply and availability enquiries. Customer, consultant, builder and appointed-specialist responsibilities remain explicit.
Final scope, quantities, compatibility, access, programme, availability and responsibility are confirmed during assessment and quotation.
Installed platform, authorised ownership, parts compatibility and serviceability are checked before any repair or restoration outcome is proposed.
See related systems, how HJ installs them, and support for equipment you already have.
Use the answers as a planning boundary; site conditions and written scope remain decisive.
Not on every platform. Confirm what can be exported, restored or rebuilt before the change, protect the owner account and record dependencies. Agree the recovery path and verify the revised and retained scenes after programming.
Confirm the exact devices, gateway and supported load interfaces with the account owner. Separate local controls from app, internet and cloud functions; electrical, HVAC and moving-gate work remain with the responsible appointed parties.
Test the included points, scenes and schedules plus actual local operation. Record power/network loss, unavailable devices and supported recovery; never bypass electrical, HVAC, gate or life-safety protection to make a scene operate. Handover the room/device and scene list, owner and shared-user permissions, supported configuration backup, witnessed tests, local recovery and unresolved limits. Parts, vendor-cloud support and further integrations are separately confirmed.
Tell us what the system is, what is going wrong or what you want checked. HJ will confirm the work needed, explain who is responsible for what, and agree the next step with you before any work starts.