Maintain an existing server or NAS through storage health, authorised access, backups and the applications depending on it. HJ records the actual platform and risk, agrees a safe service window, and documents verified checks before disk, firmware, permission or migration changes are considered.
Conceptual planning path — not an as-built drawing or project photograph.
Tell us the fault and your location. Diagnostic attendance, repairs, parts and any travel charges are confirmed with you before work.
Survey, repair & outstation arrangements →Maintain an existing server or NAS through storage health, authorised access, backups and the applications depending on it. HJ records the actual platform and risk, agrees a safe service window, and documents verified checks before disk, firmware, permission or migration changes are considered.
It sits in Computer & Server Service under ICT. The final deliverable is shaped by the intended outcome, the installed or proposed environment and the interfaces that must be owned, supplied, integrated and tested.
Server/NAS and disk IDs, health alerts, volumes, dependent applications, backup/restore evidence, owner access and downtime authority.
From the initial brief to the handover record: what to prepare, check and confirm with HJ.
Maintain an existing server or NAS through storage health, authorised access, backups and the applications depending on it. HJ records the actual platform and risk, agrees a safe service window, and documents verified checks before disk, firmware, permission or migration changes are considered.
Server/NAS and disk IDs, health alerts, volumes, dependent applications, backup/restore evidence, owner access and downtime authority.
Map shared folders, users/groups, supported client access, network links, capacity and separate backup ownership. CCTV storage requires explicit recorder/software compatibility, licences and retention planning; a NAS is not automatically a recording system.
Test agreed file access and permissions using authorised accounts, inspect health/capacity and review backup evidence. Approve disk changes or migrations separately; RAID rebuilds and storage health indicators do not guarantee successful data recovery.
Retain asset and volume IDs, folder/permission map without credentials, supported client or recorder path, sample access tests and backup responsibilities. Record capacity limits, warranty/support status and deferred risks.
HJ coordinates assessment, engineering, installation, integration, testing and lifecycle support only for the scope recorded in the quotation. ISD handles catalogue, model, datasheet, supply and availability enquiries. Customer, consultant, builder and appointed-specialist responsibilities remain explicit.
Final scope, quantities, compatibility, access, programme, availability and responsibility are confirmed during assessment and quotation.
Installed platform, authorised ownership, parts compatibility and serviceability are checked before any repair or restoration outcome is proposed.
See related systems, how HJ installs them, and support for equipment you already have.
Use the answers as a planning boundary; site conditions and written scope remain decisive.
Only after checking the exact platform, disk support, current array status, backup evidence and authority. Replacement or rebuild can affect data availability and requires an agreed procedure; recovery is not guaranteed.
Map shared folders, users/groups, supported client access, network links, capacity and separate backup ownership. CCTV storage requires explicit recorder/software compatibility, licences and retention planning; a NAS is not automatically a recording system.
Test agreed file access and permissions using authorised accounts, inspect health/capacity and review backup evidence. Approve disk changes or migrations separately; RAID rebuilds and storage health indicators do not guarantee successful data recovery. Retain asset and volume IDs, folder/permission map without credentials, supported client or recorder path, sample access tests and backup responsibilities. Record capacity limits, warranty/support status and deferred risks.
Tell us what the system is, what is going wrong or what you want checked. HJ will confirm the work needed, explain who is responsible for what, and agree the next step with you before any work starts.