Maintain office workstations against a recorded asset baseline and agreed business checks. HJ reviews relevant hardware health, supported software, peripherals and network dependencies, documents authorised changes and separates routine maintenance from a replacement, migration or application-vendor task.
Conceptual planning path — not an as-built drawing or project photograph.
Tell us the fault and your location. Diagnostic attendance, repairs, parts and any travel charges are confirmed with you before work.
Survey, repair & outstation arrangements →Maintain office workstations against a recorded asset baseline and agreed business checks. HJ reviews relevant hardware health, supported software, peripherals and network dependencies, documents authorised changes and separates routine maintenance from a replacement, migration or application-vendor task.
It sits in Computer & Server Service under ICT. The final deliverable is shaped by the intended outcome, the installed or proposed environment and the interfaces that must be owned, supplied, integrated and tested.
Asset list, users and key applications, recurring symptoms, authorised update policy, backup status and maintenance window.
From the initial brief to the handover record: what to prepare, check and confirm with HJ.
Maintain office workstations against a recorded asset baseline and agreed business checks. HJ reviews relevant hardware health, supported software, peripherals and network dependencies, documents authorised changes and separates routine maintenance from a replacement, migration or application-vendor task.
Asset list, users and key applications, recurring symptoms, authorised update policy, backup status and maintenance window.
Confirm the business applications, supported operating system, lawful software licences and approved user or administrator roles. Coordinate printer, LAN and shared-storage dependencies; customer accounts and data access stay within the authorised support scope.
Record the original symptom, inspect relevant hardware and software and verify the agreed business task after changes. Back up agreed data before intrusive work; do not format disks, bypass credentials or promise recovery without separate approval.
Retain asset IDs, authorised changes, compatibility findings and a sample application/network test. Record backup status, data exclusions, licensed-software responsibilities, unresolved issues and approved follow-up.
HJ coordinates assessment, engineering, installation, integration, testing and lifecycle support only for the scope recorded in the quotation. ISD handles catalogue, model, datasheet, supply and availability enquiries. Customer, consultant, builder and appointed-specialist responsibilities remain explicit.
Final scope, quantities, compatibility, access, programme, availability and responsibility are confirmed during assessment and quotation.
Installed platform, authorised ownership, parts compatibility and serviceability are checked before any repair or restoration outcome is proposed.
See related systems, how HJ installs them, and support for equipment you already have.
Use the answers as a planning boundary; site conditions and written scope remain decisive.
No. Confirm supported versions, licences, application compatibility and the customer's update policy first. Major upgrades, migrations and vendor-only application work need a separately approved scope.
Confirm the business applications, supported operating system, lawful software licences and approved user or administrator roles. Coordinate printer, LAN and shared-storage dependencies; customer accounts and data access stay within the authorised support scope.
Record the original symptom, inspect relevant hardware and software and verify the agreed business task after changes. Back up agreed data before intrusive work; do not format disks, bypass credentials or promise recovery without separate approval. Retain asset IDs, authorised changes, compatibility findings and a sample application/network test. Record backup status, data exclusions, licensed-software responsibilities, unresolved issues and approved follow-up.
Tell us what the system is, what is going wrong or what you want checked. HJ will confirm the work needed, explain who is responsible for what, and agree the next step with you before any work starts.