Record the symptom
Tell HJ the system, location, fault, recent changes and operational impact.
Test vehicle identification, lane decision, barrier release, operator override, records and related network together. HJ separates LPR accuracy issues from lane-control faults.
Service lifecycle
HJ separates diagnosis from the final repair or upgrade so the customer can approve the documented action.
Tell HJ the system, location, fault, recent changes and operational impact.
We identify administrator access, warranty, third parties, regulated scope and customer responsibilities.
A technician checks the agreed system path and records findings before replacement or reconfiguration.
Repair, replacement, configuration, testing or upgrade proceeds only against the confirmed scope and quotation.
HJ tests the agreed outcome, records remaining limitations and recommends the next maintenance action.
Use this list to identify the closest symptom or planned task. It is not a promise that a specific repair, spare part or platform access is available before inspection.
Recognition performance depends on lane geometry, plate condition, speed, lighting and configuration. Payment, bank, carrier and third-party software services remain separately owned.
General boundary: an assessment does not guarantee spare-part availability, data recovery, uninterrupted service or compatibility with unsupported equipment. Work proceeds against the confirmed quotation and customer authorisation.
Send the site location, system type, fault symptom, equipment photo and operational impact. HJ will confirm the appropriate assessment route before work is scheduled.