Orderly counters
Ticket queue, counter displays and announcements help applicants find the right counter and keep waiting areas calm.
HJ SECURITY · KUCHING & SARAWAK
Queue, CCTV, access and vehicle-lane systems for immigration facilities.
Keep counters orderly, protect staff and restricted areas, and record vehicle lanes at checkpoints. HJ works to the department's specification and confidentiality rules; this page describes general system types only.
THE STARTING POINT
Start with the everyday problem.
Secure staff and restricted areas
Access control, CCTV and visitor registration protect staff areas, records rooms and holding areas.
Clear vehicle-lane records
Plate recognition, barriers and cameras record vehicles at checkpoints and car parks.
Immigration facility systems Canvas
SYSTEMS & SCOPE
Connect the right parts of the system.
Choose the areas that match your priorities, then confirm how they work together. Open a topic for related installation or service information.
Queue management
Ticket queue, counter displays and calling for service counters.
Counter CCTV & recording
Cameras on counters, waiting areas, corridors and car parks, recorded to the department's retention rules.
Face recognition cameras
Face recognition at selected entrances, where the department's rules and data protection allow.
Staff door access
Face, card or PIN access for staff areas, records rooms and equipment rooms.
Turnstiles
Turnstiles at staff entrances and controlled waiting areas.
Visitor management
Pre-registration and badges for visitors, contractors and couriers.
Vehicle lane LPR & barriers
Plate recognition, barriers and cameras at checkpoint lanes and car parks.
PA & announcements
Announcements for waiting areas and counters.
Notice screens
Screens for notices, requirements and queue information.
Body-worn cameras
Cameras for officers, with docking and secure evidence storage.
Control room & video wall
Monitoring-room display for cameras and alerts.
IP-PBX
Office telephones and extensions across the building or between sites.
Network & WiFi
Structured network and WiFi for staff areas and equipment.
Backup power
UPS for recorders, queue servers and network equipment.
Planning that fits the facility.
New or upgraded facility
- Requirements and standards come from the department and its consultants.
- HJ works under the department's approvals and confidentiality rules.
- Testing and acceptance follow the department's procedures.
Occupied office or checkpoint
- Work is phased by area and scheduled around public opening hours.
- Existing equipment is checked for reuse or linking.
- Counters and lanes stay open wherever possible.
BEFORE THE QUOTATION
What changes the scope and cost?
Counters
Number of counters and service types.
Lanes
Vehicle lanes, barriers and booths.
Restricted areas
Staff, records and holding areas.
Phasing
Work around public hours.
USEFUL ANSWERS
Questions before you start.
Does HJ work to the department's specification?
Yes. HJ installs to the specification, security and confidentiality requirements of the department and its consultants.
Can the queue system link to counter displays?
Yes. Calls appear on counter and waiting-area displays, and counters can recall, transfer or complete tickets.
How is personal data handled?
Retention, access rights and use of images and records are set by the department. HJ configures the systems to those rules.
Can work be phased in an occupied office?
Yes. Work can be phased by area and scheduled around public opening hours.
Plan your next step with HJ.
Share the scope your department has defined and any procurement requirements. We will review the requirements and confirm the next step.